SHIPPING

Shipping for all orders over $75 within Australia is express and free of charge.

All orders are shipped via Australia Post at the following rates:
*All pre-orders follow this table once pre-orders close and finish production - production time can take up to 30 days*

 

Once your order has been shipped, you will receive an email notification with tracking information.

Most orders are fulfilled from our warehouse, however due to stock availability your order may be split and be fulfilled from multiple locations. If you have received your order and you have a missing item, it is likely your package has been separated in to two shipments. If this is the case, you should receive two tracking emails. If one of your items is being fulfilled from our supplier, please allow 5 extra business days for it to be delivered.

Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination and these may vary widely from country to country. When you make a purchase from Monoporium, you are liable for any additional duties so please take this into account when placing your order.

RETURNS

We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items within 14 days of receipt where the products are in new, unworn, unwashed condition with tags attached.

Australian Orders

If you would like to return an item:

1. Visit our online returns portal to request a return.

2. Select the items you'd like to return.

3. Specify whether you would like your refund processed to the original payment method or issued as a store credit. Return shipping is charged at a flat fee of $10 per return, which will be deducted from your refund, unless the error is made by us, returns will be free.

4. Once confirmed, you will receive an email with your pre-paid shipping label.

5. Simply print the label, package your items and drop off at your nearest post office or post box.

6. Once received, your refund will be issued within 3 business days. Please note that any shipping charges will not be included in the refund amount.

International Orders

If you would like to return an item:

1. Visit our online returns portal to request a return.

2. Select the items you'd like to return.

3. Specify whether you would like your refund processed to the original payment method or issued as a store credit.

4. Once confirmed, please package and ship your items using a traceable shipping service to:

Monoporium (Online Returns)
P.O Box 568
Irymple VIC 3498
Australia

5. Once received, your refund will be issued within 3 business days. Please note that any shipping charges will not be included in the refund amount.

EXCHANGES

Please note that we do not currently offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

If you have any questions about shipping and returns, please free to contact us.